We do not accept returns or exchanges on merchandise due to dissatisfaction with styles, fit or condition. It is generally understood that no product is perfect in the used clothing industry. Some of our products come with minor holes or permanent stains as well as washable stains since we do not wash any garments, in an attempt to maintain their integrity.
With that being said, we are consumers too and we place customer service at the forefront of our small business. If you feel your order was misrepresented then simply contact us with photos at Support@OffRacksShop.com and we will respond within 72 hours in an attempt to address your concerns. We will not accept ANY returns or exchanges past 30 days.